HELP CENTRE
Clear answers.
Helpful next steps.
Find a starting point for common banking questions, then speak with the bank about your own account or application.
ACCOUNTS & SAVINGS
Starting well.
What do I need to open an account?
Requirements vary by product and customer type. Contact the bank for its current identity, address and business-document checklist.
How does Adawojoda work?
Adawojoda is one of the bank's published savings schemes. Ask for the contribution, withdrawal and charge terms in writing before joining.
Can I choose a fixed-deposit term?
The bank can explain the terms it currently offers, applicable rates, maturity payment and early-withdrawal conditions.
LENDING & SECURITY
Borrowing clearly.
What should I understand before taking a loan?
Ask for the full cost, repayment schedule, required security, fees and consequences of late payment. Applications are assessed; an enquiry does not guarantee approval.
Does the bank finance a business project?
Ask about its published LPO, project and farmers' credit categories. A lending officer can explain the evidence and security required.
What if I do not recognise a transaction?
Contact the bank promptly using a verified number. Preserve the transaction reference and do not share a PIN or one-time code.
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